Refund Policy

Thank you for purchasing datasets from DSViewer. Please read this Refund Policy carefully before purchasing or downloading any dataset from our website.

1. Digital Products

DSViewer datasets are digital products delivered electronically. Once a dataset has been successfully delivered and downloaded or access to the dataset has been provided, the purchase is generally considered final.

Because digital datasets can be copied, downloaded, and retained by the purchaser, we generally do not offer refunds for change of mind, accidental purchases, or failure to use a dataset after it has been downloaded.

2. When a Refund May Be Available

A refund or replacement may be considered in the following circumstances:

A. Dataset is corrupted or unusable

If the purchased dataset is technically corrupted or cannot be opened or used with the supported version of DSViewer, please contact us.

We may first attempt to provide a replacement dataset or technical assistance. If the issue cannot be resolved, a refund may be issued.

B. Incorrect Dataset Delivered

If you receive a dataset that is materially different from the dataset described or purchased on the website, please contact us.

After verification, we may provide the correct dataset or issue a refund.

C. Duplicate Payment

If you were charged more than once for the same order due to a payment or technical error, the duplicate transaction may be refunded after verification.

D. Download or Delivery Problem

If payment has been successfully completed but the purchased dataset cannot be delivered or downloaded because of a technical problem on our side, please contact support.

We will attempt to restore access or provide an alternative download. If the issue cannot be resolved within a reasonable period, a refund may be considered.

3. Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after purchase.
• Accidental purchase of the wrong dataset when the correct dataset was clearly identified before purchase.
• Failure to use the dataset.
• Personal preference regarding the dataset.
• Failure to meet the user's own hardware, software, storage, or system requirements.
• Differences between the purchaser's expectations and the information already provided on the dataset/product page.
• Historical market movements or data that are inherently variable or subject to market-data limitations.
• Datasets that have already been successfully downloaded and are functioning as described.
• Loss, deletion, or failure to back up a downloaded dataset after successful delivery.

4. Before Purchasing

Please review the dataset information carefully before completing your purchase, including:

• Trading date
• Instrument or underlying
• Available option contracts
• Data timeframe
• Dataset size
• Supported software/version
• File format
• Any other information provided on the product page

If you are unsure whether a dataset is suitable for your requirements, please contact us before purchasing.

5. Refund Request Period

Refund or replacement requests should normally be submitted within 7 days of purchase.

For technical problems that are reported after this period, DSViewer may still investigate the issue and provide assistance where reasonably possible.

6. How to Request a Refund

To request a refund or replacement, contact DSViewer Support using the contact details provided below.

Please include:

• Order ID
• Email address used for the purchase
• Dataset name
• Date of purchase
• Description of the problem
• Relevant error message or screenshot, if applicable

Please do not send passwords, payment-card numbers, or other sensitive payment information.

7. Refund Review

All refund requests are reviewed individually.

Where appropriate, DSViewer may first attempt to resolve the issue by:

1. Providing technical support;
2. Providing a replacement dataset;
3. Restoring or reissuing download access; or
4. Correcting an incorrect delivery.

If the issue cannot reasonably be resolved, an eligible refund may be approved.

8. Approved Refunds

When a refund is approved, the refund will normally be processed through the original payment method or through the payment provider used for the transaction.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

9. Abuse and Unauthorized Distribution

Refunds may be denied where there is evidence of fraud, payment abuse, unauthorized redistribution, resale, sharing, or other misuse of DSViewer datasets.

Any license restrictions applicable to a purchased dataset remain in effect even after a refund request is submitted.

10. Changes to This Refund Policy

DSViewer may update this Refund Policy from time to time. The updated version will be published on this page with a revised "Last Updated" date.

11. Contact

For questions regarding refunds, dataset delivery, or technical problems, please contact:

DSViewer Support Email: vermaagentix@gmail.com

Important Notice

DSViewer datasets are provided for historical market-data viewing, research, analysis, and replay purposes. DSViewer does not provide investment advice, trading recommendations, or guarantees regarding future market performance.