Help Center
How do I buy a dataset?
Log in with Google, open the Datasets page, add the dataset(s) you want to your cart, and complete checkout. Once payment is confirmed, the dataset unlocks for download on your account.
Where do I download a dataset after buying it?
On the Datasets page, any dataset you've purchased shows a Download button instead of Add to Cart. Each download link is single-use and time-limited, so generate a fresh one each time you need the file.
I lost my downloaded file. Can I get it again?
Yes — as long as it's tied to your account, you can generate a new download link any time from the Datasets page. DSViewer doesn't keep a separate backup of files you've deleted locally, so it's worth storing your download somewhere safe.
Can I get a refund?
Refunds are available in specific situations — a corrupted file, the wrong dataset delivered, a duplicate charge, or a failed delivery. See the full Refund Policy, or read our plain-language refund guide on the blog.
What can I use a dataset for?
Purchasing a dataset gives you a personal, non-transferable license to use it for your own research, education, analysis, and development. Reselling, redistributing, or re-uploading it elsewhere isn't permitted — see the Dataset License section of our Terms.
Still stuck?
Reach out any time on the Contact Support page — we're happy to help.